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Case study · Towing & logistics

A phone agent that answers 90% of 500 daily calls.

A towing company staffed a full call team to answer 500 calls a day. Our phone agent picks up almost all of them.

500
calls per day
90%
answered by the agent
Towing
industry

The problem

Five hundred calls a day, every day, answered by a human call team. Dispatch requests, status checks, the same questions on repeat. Staffing it meant constant hiring and training for high-turnover seats, and every missed call was potentially lost business.

What we built

We built a phone agent that answers the line, handles the routine calls end to end, and hands the unusual ones to a person with full context of the conversation so far.

It picks up instantly, around the clock, and it doesn't have a bad day.

The result

The agent now picks up 90% of the company's 500 daily calls. The human team handles the calls that actually need a human, and the phone never rings out.

Find out what this looks like in your company.

One call. We'll tell you exactly what AI can and can't do for your business, and what it would take. If it's not a fit, we'll say so.

Book a discovery call
As covered in ZDNET, Sep 2025.
As covered by the U.S. Chamber of Commerce, Jul 2025.
As covered in Computerworld, Oct 2025.
As covered in TheStreet, Jul 2025.
As covered in InfoWorld, Jul 2025.
As covered in PYMNTS, Jul 2025.
As covered by HubSpot, Oct 2025.
As covered in CSO Online, Sep 2025.
As covered in CIO, Feb 2026.
As covered in ZDNET, Sep 2025.
As covered by the U.S. Chamber of Commerce, Jul 2025.
As covered in Computerworld, Oct 2025.
As covered in TheStreet, Jul 2025.
As covered in InfoWorld, Jul 2025.
As covered in PYMNTS, Jul 2025.
As covered by HubSpot, Oct 2025.
As covered in CSO Online, Sep 2025.
As covered in CIO, Feb 2026.